The surgery is open:

Monday, Tuesday, Friday	8.30am to 6.30pm
Wednesday, Thursday	7.30am to 7pm

Pre-booked appointments are available on alternate Saturdays from 08:30am to 10:45am.

Our telephone lines are open from 8am for emergencies and 08:30am for all services.

ROUTINE APPOINTMENTS

Routine appointments are available with most doctors during the week but may need to be booked several days in advance.

URGENT APPOINTMENTS
Urgent appointments with a Duty Doctor are available for emergencies only; please telephone early (after 8.30am) if you need an urgent appointment.
It is unlikely that you will be able to see your normal doctor in an emergency.
We try to keep to appointment times but inevitably some patients require more time than others. If you are kept waiting, please be patient: on the next occasion it may be you who requires more of the doctor's time.

• Be punctual for your appointment
   
• Let us know if you can't keep your appointment
   
• Don't expect the doctor to "squeeze in" other members of your family at the same time, as this results in less attention being devoted to each person
   
• Don't "save up" several problems for one appointment; the doctor cannot tackle each problem fully in the time available

Sometimes it is appropriate to telephone for advice first in order to access our services, rather than making an appointment.

Firstly, please tell the receptionist what your call is about as they may be able to assist you directly.

If they are unable to help, a Duty Doctor will try to deal with your problem over the phone. If this is not possible they will make you an appointment with the most appropriate clinical team member. This may be a nurse or a health care assistant and not a doctor. We run a nurse led minor illness clinic on a daily basis.