Appointments – 01494 521044

Surgery Opening Times & Doctors’ Consultation Times

Monday 7:30 – 18:00
Tuesday 7:30 – 18:00
Wednesday 7:30 – 19:00
Thursday 8:30 – 19:00
Friday 8:30 – 18:00

Pre-booked appointments are available on specific Saturdays from 8:30am to 10:45am contact reception for dates.

Our telephone lines are open from 8am for emergencies and 8:30am for all services.

Routine Appointments

Routine appointments are available with most doctors during the week but may need to be booked several days in advance.

Urgent Appointments

Urgent appointments with the Duty Team are available for emergencies only; please telephone early (after 8.30am) if you need an urgent appointment.
It is unlikely that you will be able to see your normal doctor in an emergency.
We try to keep to appointment times but inevitably some patients require more time than others. If you are kept waiting, please be patient: on the next occasion it may be you who requires more of the doctor’s time.

Please remember

  • Be punctual for your appointment
  • Let us know if you can’t keep your appointment
  • Don’t expect the doctor to “squeeze in” other members of your family at the same time, as this results in less attention being devoted to each person
  • Don’t “save up” several problems for one appointment; the doctor cannot tackle each problem fully in the time available

Telephone Advice / GP Triage/Duty Team

Sometimes it is appropriate to telephone for advice first in order to access our services, rather than making an appointment.

Firstly, please tell the receptionist what your call is about as they may be able to assist you directly.

If they are unable to help, a Duty Doctor will try to deal with your problem over the phone. If this is not possible they will make you an appointment with the most appropriate clinical team member. This may be a nurse or a health care assistant and not a doctor. We run a nurse led minor illness clinic on a daily basis.

Telephone Advice

Sometimes it is appropriate to telephone for advice, rather than making an appointment. First ask the receptionist for non-medical advice. If she is unable to help she will put you through to the appropriate person. If the person you need is not available, you may be advised to call back later or leave your number and your call will be returned.

If you wish to contact your doctor please phone in the mornings.

The reception staff have been asked not to interrupt the doctors with non-urgent telephone calls while they are consulting. If you wish to speak to the doctor on the telephone and he or she is not available, the staff will take a message or suggest a time when the doctor should be free.

Home Visits

Home visits are reserved for those patients who are genuinely housebound and too ill or infirm to get to the surgery. They should not be requested if it is simply inconvenient to travel here or if you do not have your own transport.
A doctor can usually see four people at the surgery in the time it takes to do a home visit, so please use the service wisely.

Home visits are normally undertaken by the doctors after their morning surgery so if you do require a home visit, please telephone the surgery as early as possible so that the doctors and district nurses can plan their rounds.

Requests after midday should be for emergencies only and will be taken by the duty doctor.

PLT Dates/Future Closures

Wye Valley Surgery will be closed from 1pm on the following dates

  • 13th March 2018
  • 19th April 2018
  • 15th May 2018
  • 13th June 2018
  • 10th July 2018
  • 12th September 2018
  • 17th October 2018
  • 13th November 2018

This is to enable us to meet together and work on the areas that will devlop the care that the team provides you. We hope that you will support the Practice teams in undertaking this work.